Vice President Membership

Vacant is the serving VP of Membership.

Responsibility:  The VP Membership shall be accountable for the needs assessment, development, implementation and evaluation of a Chapter membership plan that contributes to the achievement of the Chapter’s long-term strategy and sustainability.

Job Description:  VP Membership is a direct liaison to the entire Chapter membership and is an advocate for the professional needs of the Chapter.

  • Support the Chapter’s annual Business Plan through overall stewardship of the Membership portfolio and its performance.
  • Liaise with current and prospective members.
  • Identify and facilitate when appropriate, products and services that are not already provided to members via Professional Development or Program portfolios.
  • Provide monthly, periodic, and annual reporting on relevant topics.
  • Retain and archive permanent records associated with this position.
  • Develop and implement a Chapter Membership Plan
    • Ensure continued growth through proactive recruiting, retention and member engagement, including the establishment of measurable goals and the monitoring of success metrics for appropriate action
    • Develop and implement a Community Outreach Plan including commercial, not-for-profit and other professional associations
  • Customer Service
    • Answer general member/non-member information inquiries and other requests for assistance with membership and its benefits
    • Support and attend annual general meeting and all chapter meetings as appropriate
  • Primary user of the Chapter Reporting System (CRS) for analysis and reporting of membership data
    • Maintain the membership records of the chapter
    • Provide communication list/member updates to officers as requested
    • Coordinate the production and distribution of timely membership reports, such as monthly membership reports by demographics (city, state, age, industry, etc.)
  • Market Research
    • Review and analyze member satisfaction survey data and enhance membership benefits
    • Develop and administer lapsed (non-renewal) member survey
    • Analyze and integrate survey feedback for inclusion in the strategic/operational planning
  • Marketing and Member Engagement:
    • Develop and implement membership welcome and support plan including the promotion of PMI and chapter membership value
    • Communicate member value through various delivery methods in alignment with the Membership Benefits Package
    • Utilize membership marketing materials available through the PMI Marketing Portal
    • Develop and implement a rewards and recognition program plan to recognize member milestones (such as anniversaries or awards)
  • Develop and implement succession and transition plan
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